The FAA Group is in a significant growth phase and is seeking an experienced high performing sales administration support person to join our supportive and extremely productive team. While providing general administration and support to a Consultant, you will be developing strong relationships with clients and dealing with the clients on a regular basis.

You will be accustomed to providing the highest standard of service to our clients as you support our high performing Consultants.

 About us

FAA Group is a large family owned and operated business based in the heart of the Sunshine Coast with a strong focus on positive Culture and helping people.

We understand the importance of supporting and valuing our hard working and determined team, all of whom exhibit the ideals that underpin our company ‘Respect, Trust and Confidence’.  If you have integrity, determination and thrive in a fast-paced environment, this opportunity is for you.

What’s in it for you?

A magnificent lifestyle with many other advantages including:

• Base salary $65,000 to $85,000 (depending on experience) plus performance bonus program
• Company funded Monthly Team Development Club activities, staff BBQ’s and awards
• Fun Club committee that organises daily/weekly/monthly in-office activities
• Access to our comprehensive range of Financial Services at heavily discounted prices
• Being part of a dynamic and cutting-edge team
• Professional Development and the opportunity to learn new skills
• Working full-time Monday to Friday from the Maroochydore office
• FAA ‘Employee Benefit Program’ benefits including Novated and Associated Leasing

The Position and Key Role Responsibilities

We are looking for someone who excels in:

• Assisting clients and consultants in achieving their goals by maintaining ongoing communication and progress tracking for the client.
• Efficiently managing and scheduling appointments for consultants, ensuring time management and goal alignment.
• Developing strong relationships with clients, acting as a liaison between the consultant, other teams and the client to foster trust.
• Actively monitoring client progress and ensuring alignment with their goals.
• Willingness to go above and beyond for clients and the consulting team to ensure success.
• Handling emails, phone calls, documentation, file maintenance, data entry, and other general office duties.
• Passionate to achieve the absolute best outcome for all parties.
• Ensuring that all aspects of client interaction and support are accurate and thorough.

Skills / Attributes Required

• Ability to support and drive a Consultant to reach their bonus goals
• Ability to deliver excellent customer service
• Excellent Maths skills (your basic math skills will be tested at the interview)
• Good computer skills and knowledge with aptitude to learn new systems (your basic computer skills will be tested at the interview)
• Be prepared to undertake further study if necessary
• Open to be trained and learn new skills, both technical and intellectual
• Be polite, courteous and friendly to both external and internal clients
• Excellent English, grammar and communication skills
• Excellent telephone manner
• Ability to work in a busy environment and maintain a high level of ATD
• Meeting deadlines with excellent time management and organisational skills – self starter
• Proven ability to take ownership, demonstrate initiative and problem solve
• Excellent communication skills, including telephone, and ability to build rapport easily with clients

To Apply

Submit your resume, as well as a cover letter outlining your ability to meet the attributes required.

Please note that the cover letter forms part of the application process.

You must have the right to live and work in this location to apply for this job.