What Makes FAA Different? A Look Inside Our People, Culture, and Promise

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After 30+ years helping over 20,000 Australians navigate their financial futures, we’ve learned something crucial. Most people do not need another financial adviser. They need a financial partner who truly understands their world. This is why FAA Group clients stay with us for decades and why our approach delivers results that matter.

What Makes FAA Different, team faa

Our team

FAA Group has a broad range of financial services who help clients organise their finances. Our average team member has been with FAA for 12+ years, because when you create a culture people love, clients feel the difference in every interaction. For example, Michael Hehir has been a Director and Financial Consultant for ten years. He’s been with us since 2006, working in every department throughout his illustrious career. 

That has been one of FAA Group’s keys to success. We bring experts together with the goal of helping clients better manage their finances. This culture comes all the way from the top. John Hehir founded Financial Advisers Australia in 1998. He has a passion for supporting clients in working towards their financial goals.

Services

How many clients have we worked with? FAA Group has assisted more than 20,000 clients since 1998. We have physical offices in Maroochydore, the Sunshine Coast University Hospital, and Gympie. But we connect with people across the country. Our areas include:

  • Property investment.
  • Self-managed superannuation fund administration.
  • Accounting and taxation.
  • Personal insurance.
  • Retirement planning.
faa group office, What Makes FAA Different

Specialised systems

Over our decades of experience, we’ve developed tailored programs to assist clients in getting the most out of their financial circumstances.

Salary packaging

We provide comprehensive salary packaging services designed to help Australian employers and employees optimise their remuneration arrangements in full compliance with current legislation. Salary packaging allows employees to receive certain benefits from their pre-tax income. This potentially reduces their taxable income and increases their overall take-home pay. Our experienced consultants ensure that every arrangement is tailored to the needs of your workforce while strictly adhering to all Australian Taxation Office (ATO) requirements.

Our salary packaging services include:

  • Novated Leases. Facilitate the acquisition and management of vehicles, including running costs, with full compliance documentation.
  • Portable Electronic Devices. Package eligible work-related devices such as laptops, tablets, and mobile phones. We ensure FBT (Fringe Benefits Tax) exemptions are correctly applied.
  • Remote Area Benefits. Assist eligible employees in accessing remote area housing and travel benefits. We help you comply with ATO guidelines for regional and remote workers.
  • Meal and Entertainment Benefits. Provide compliant access to meal and entertainment cards. This is matched with clear record-keeping and annual reporting to meet FBT requirements.

Our team manages the end-to-end process. This stretches from an initial assessment and eligibility checks to ongoing administration and reporting. We ensure all salary packaging arrangements are fully documented, transparent, and regularly reviewed for compliance with changing legislation.

Important Disclaimer: Salary packaging arrangements are subject to individual eligibility and may have implications for superannuation, government benefits, and tax liabilities. We recommend all employees seek independent financial advice and review the latest ATO guidelines before entering into any salary packaging agreement.

Excelsior Program

The FAA Excelsior Program is a comprehensive, compliance-driven employee benefits solution. It’s designed to support the attraction, retention, and well-being of your workforce. Developed in accordance with best-practice standards and regulatory requirements, the Excelsior Program integrates salary packaging, financial education, and personalised support into a single, streamlined offering.

Key features of the Excelsior Program:

  • Customised Salary Packaging. Access to our full suite of compliant salary packaging options. We tailor arrangements to the unique needs of each employee and employer group.
  • Financial Wellbeing Consultations. One-on-one sessions with qualified financial professionals. They provide guidance on budgeting, superannuation, and long-term financial planning. We strictly adhere to AFSL (Australian Financial Services Licence) and ASIC (Australian Securities and Investments Commission) requirements.
  • Educational Workshops and Resources. Regular seminars and digital resources. These cover topics such as tax-effective remuneration, regulatory changes, and financial literacy, ensuring employees remain informed and empowered.
  • Dedicated Employer Support. Ongoing assistance for HR and payroll teams, including compliance updates, documentation templates, and direct access to our expert consultants for queries or regulatory concerns.
  • Performance Reviews and Reporting. Scheduled program reviews and transparent reporting to ensure ongoing compliance, program effectiveness, and continuous improvement.

The Excelsior Program is delivered through our secure digital platform. The platform provides easy access to benefits information, resources, and support, all designed to meet the highest standards of privacy and regulatory compliance. By partnering with FAA, employers can offer a market-leading benefits package that not only enhances employee satisfaction but also demonstrates a commitment to compliance, transparency, and best practices in employee remuneration.

Important Disclaimer: Participation in the Excelsior Program is subject to eligibility criteria and ongoing compliance with relevant laws and regulations. All financial advice is provided by authorised representatives under FAAʼs AFSL. We recommend employers and employees seek independent professional advice before making decisions regarding salary packaging or financial products.

Why Our Clients Stay (And Refer Their Friends)

Most financial advisers disappear after theyʼve sold you something. Weʼre different. Our clients work with the same adviser for years, not months. When Anthony from Brisbane needed to restructure his SMSF, he didnʼt have to explain his situation to a new person. His adviser already knew his goals, his family situation, and his risk tolerance from their ongoing relationship.

 

Real Results from Real Clients:

Amazing working with FAA, it has been a less stressful process and would like to continue working with FAA ongoing to support us with managing our investment property and taxes moving forward.

Purchasing and refinancing with FAA lending has been a quick and smooth process! Thank you to all of the team involved for the continued communication, information and support to guide us through the journey. We highly recommend FAA and the lending.

Thank you so much for your assistance with this Linn. It has been a great experience all the way through. Colin & I truly appreciate everything you have done.

Disclaimer: These testimonials reflect the personal experience of individual clients. Outcomes may vary, and past performance is not a reliable indicator of future results.

Notice that one commonality across these testimonials is an appreciation of our ongoing support. Our service delivery isn’t just a single event. Have you ever worked with a professional who you felt couldn’t wait to get rid of you? It’s an uncomfortable and dispiriting feeling. We want our clients to know that we’re in this for the long haul. 

Our goal is to foster long-term relationships. Clients come back when your services work. We especially appreciate it when we hear other clients referring new people to FAA. We understood a basic truth from the beginning: We succeed when our clients succeed. 

group discussion, What Makes FAA Different

Conclusion

FAA Group covers a broad range of financial services. We take our strength from our dedicated team. Our professionals enable us to provide a wide range of financial services. Our broad range of expertise enables us to approach every clientʼs situation holistically.

Hi Sachin, Thank you, for keeping me informed along the way. I am happy with the way that things were done. Much appreciated.

Ready to Experience the FAA Difference?

Book your complimentary consultation today. No sales pressure, no generic advice, just an honest conversation about your financial goals and how we might help you achieve them.

Call 1300 49 11 41 or email enquiry@faa.net.au

Most clients know within the first 15 minutes whether FAA is right for them. Find out if we’re your perfect financial partner.

Important Disclaimer

The information in this article is general in nature and does not take into account your individual objectives, financial situation, or needs. It does not constitute personal financial, tax, investment, or credit advice.
Before making any salary packaging decisions:
  • Consult a registered tax agent for tax advice
  • Consult a licensed financial adviser for financial advice
  • Speak with your employer about your specific employment terms
FAA’s services:
  • General information and administration: Provided by FAA consultants
  • Financial advice: Provided by authorised representatives of Lifespan Financial Planning Pty Ltd (AFSL 229892)
  • Credit assistance (novated leasing): Provided by FAA Group under its Australian Credit Licence
While every effort is made to ensure accuracy, FAA makes no guarantees and accepts no responsibility for any loss arising from reliance on this content. Tax laws and salary packaging rules are subject to change.
John Hehir

John Hehir – Director

CEO and Director of FAA Group Australia. With more than 30 years of experience in financial services, John has helped over 20,000 Australians work towards their retirement goals through strategic financial guidance. His work spans residential property, investment property, and self-managed superannuation strategies, with more than $1 billion in assets guided under his leadership.

Take the next step in your financial journey.

Discover how thousands of Australians have built wealth through smart investment property strategies, SMSF planning, and strategic salary packaging. Learn the proven methods that work.

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